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Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.

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Orders & Shipping
1. How can I place an order?

Browse our collection, select your desired items or routine sets, add them to your cart, and proceed to checkout to enter your payment and shipping details.

2. Do you offer international shipping?

Yes! We deliver our products globally to ensure your skincare essentials reach your doorstep wherever you are.

3. How long does shipping take?

Orders are typically processed in 1–2 business days. Standard delivery takes 3–5 business days depending on your destination.

4. Can I track my order?

Yes. As soon as your order ships, you will receive an email and whatsapp notification containing your tracking link.

Returns & Exchanges
5. What is your return policy?

We offer a 30-day return policy for unused, unopened items in their original packaging.

6. How do I initiate a return or exchange?

Email our team at contact@shyneen.com with your order number and reason for return, and we will guide you through the process.

Skincare Recommendations
7. Which routine set is best for fading dark spots and hyperpigmentation?

Choose the Rejuvenating Face Set paired with the Kojic Acid Soap. It uses Kojic Acid, Azelaic Acid, and Alpha Arbutin to exfoliate dead cells and even out skin tone.

8. Which routine set should I use for dry or dehydrated skin?

Select the Glass Skin Set. Formulated with Rice Ferment, Niacinamide, and Centella Asiatica, it repairs your barrier and provides a dewy, luminous finish.

Product Customization
9. Can I build my own custom gift box?

Yes! You can choose your preferred Shyneen Signature Gift Box color (Pure White, Blush Pink, or Cosmic Latte) and fill it with your favorite single products or routine sets.

10. Can I customize product formulas for individual orders?

We do not offer custom liquid formulations for single orders, as our sets are carefully pre-formulated for optimal stability, safety, and results.

Distributor FAQs
11. How can I become an authorized distributor or wholesale partner?

We welcome retail and distribution inquiries! Please email our partnership team at distributor@shyneen.com with your business details, location, and retail channels.

12. Is there a minimum order quantity (MOQ) for wholesale orders?

Yes, wholesale pricing applies to tiered minimum order quantities. Reach out to distributor@shyneen.com to request our current wholesale catalog and terms.