1. Information We Collect
When you interact with the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases.
A. Personal Information You Provide
When you make a purchase, register an account, or contact customer support, we collect personal details you voluntarily provide to us, including:
Contact Data: Full name, email address, phone number, and billing/shipping address.
Payment Data: Credit/debit card details, billing address, and transaction history (processed securely through encrypted payment gateways).
Account Credentials: Passwords, username, and preferred communication settings.
B. Device & Technical Information
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies allow us to remember your cart items, store preferences, and analyze web traffic.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site, interact with email campaigns, and view product offerings.
2. How We Use Your Information
We use the collected information to deliver an exceptional shopping experience and continuously improve our services. Specifically, we use your information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
3. Sharing Your Personal Information
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We share your personal information only with trusted service providers who assist us in operating our business and serving you, under strict confidentiality agreements.
Third-Party Service Providers: We share your data with essential operational partners, including website hosts (such as WordPress/WooCommerce), payment gateways (such as Stripe or PayPal), shipping carriers (such as DHL, FedEx, or Aramex), and email delivery services.
Analytics & Advertising Partners: We use third-party analytics tools (like Google Analytics and Facebook Pixels) to help us understand how customers use the Site. These partners may collect anonymized data via tracking technologies.
Legal Compliance & Safety: We may disclose your personal information to comply with applicable laws, regulations, court orders, or governmental requests, or to protect the safety, rights, and property of Shyneen, our customers, or others.
4. Data Retention
When you place an order through the Site, we will retain your order information for our records to satisfy administrative, legal, accounting, and tax obligations, as well as to fulfill ongoing customer care services (such as warranty or return processing).
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once your data is no longer required, we securely delete or anonymize it. You may also request the erasure of your personal details at any time as outlined below.
5. Your Rights
Depending on your geographical location (including rights granted under the GDPR, CCPA, or applicable regional privacy legislation), you have specific rights regarding your personal information:
Right to Access: The right to request copies of the personal information we hold about you.
Right to Rectification: The right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure (“Right to be Forgotten”): The right to request that we delete your personal data under certain conditions.
Right to Restrict Processing: The right to request that we limit how we process your data.
Right to Data Portability: The right to request a copy of your personal data in a structured, machine-readable format.
Opt-Out of Marketing: You can opt out of marketing communications at any time by clicking the “unsubscribe” link at the bottom of our emails or contacting us directly.
To exercise any of these rights, please submit your request to contact@shyneen.com.
6. Changes
We may update this Privacy Policy from time to time to reflect changes to our operational practices, technological updates, or regulatory requirements.
Any updates will be posted directly on this page with a revised “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of the Site after any modifications signifies your acceptance of the updated terms.
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your privacy rights, please contact our Data Protection Officer by email at:
Email: contact@shyneen.com
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GST)
Company: Shyneen Customer Care
